At SHexon, operated by GHIZLANE SARL, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and protect your information when you use our website and services.
1. Who We Are
SHexon is a cloud infrastructure and web hosting platform operated by GHIZLANE SARL, located at:
RUE EL JAHID NR 4
60020 OUJDA, MAROC
[email protected]
2. Information We Collect
We collect personal and technical information in the following ways:
- Account Information: Name, email address, phone number, billing address, payment details.
- Technical Data: IP address, browser type, operating system, device information, and access logs.
- Usage Data: Information on how you use our services and interact with the website.
- Support Data: Communications with our support team, chat logs, or email correspondence.
3. How We Use Your Information
We use your information to:
- Provide, operate, and maintain our services
- Process transactions and manage billing
- Improve and personalize user experience
- Send service-related emails, newsletters, and support updates
- Ensure the security and integrity of our infrastructure
- Comply with legal obligations and regulations
4. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), our legal basis for processing your personal data includes:
- Your consent
- The performance of a contract with you
- Compliance with legal obligations
- Our legitimate interests (e.g., improving our services, fraud prevention)
5. Data Sharing and Disclosure
We do not sell your personal data. However, we may share it with:
- Service providers: For hosting, billing, customer support, and email marketing
- Payment processors: To complete transactions securely
- Legal authorities: When required by law or to protect our rights
- Affiliated entities: Within GHIZLANE SARL for internal business purposes
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your experience and analyze website traffic. These may include:
- Strictly necessary cookies
- Performance and analytics cookies (e.g., Google Analytics)
- Functional cookies to remember preferences
- Marketing cookies for targeted advertising
You may control or disable cookies through your browser settings.
7. Data Security
We implement technical and organizational measures to protect your personal data, including:
- SSL encryption for data transmission
- Firewall and intrusion detection systems
- Secure data centers with restricted access
- Regular security audits and backups
8. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including satisfying legal, accounting, or reporting requirements. You can request data deletion at any time.
9. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Request deletion of your data
- Withdraw consent where applicable
- Object to or restrict processing
- Lodge a complaint with a data protection authority
To exercise these rights, contact us at [email protected].
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before providing any personal information.
11. International Data Transfers
By using our services, you acknowledge that your data may be transferred to and processed in countries outside of your own. We ensure appropriate safeguards are in place, such as contractual clauses or data processing agreements, to protect your data during these transfers.
12. Children's Privacy
SHexon does not knowingly collect or solicit personal data from children under the age of 13 (or the minimum age in your jurisdiction). If we learn that we have collected such data, we will delete it promptly.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top of the page. We encourage you to review this page periodically to stay informed about how we protect your data.
14. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:
[email protected]
+212 630 185 030
RUE EL JAHID NR 4, 60020 OUJDA, MAROC
15. Compliance
SHexon is committed to full compliance with applicable data protection laws and standards including:
- General Data Protection Regulation (GDPR)
- Law No. 09-08 on the Protection of Individuals with regard to the Processing of Personal Data (Morocco)
- PCI DSS (for payment processing)
16. Help Center
Visit our Help Center for more information on how to manage your account, access support, and update privacy settings. Our team is available 24/7 to assist you.